Draft: a touchtone telephone call-flow
Read it aloud!
(Or better, have an assistant read it aloud while you don't look at the screen.)OK, I'll transfer you to a service person.
If you have a question about an account,
please have the Medicare membership number ready.
Just so you know, our Quality Assurance people
might record your conversation.
(pause)
One moment, please. You may hear music during the transfer.
(The outdialing attempt already started in the background,
several phrases before the end. If the agent answers quickly,
the caller might never hear "One moment, please..."
This timing helps the call to give especially quick-sounding service.)
Press any numeric key to Restart this demo....