benefits, and more.
If you're already in a Medicare plan, press 1 to continue.
If you're a health care provider, press 2.
To learn more about our benefits and services, press 3.
Or, if you're not sure, you can press 4 and we'll try to find out more.
Again, if you're already enrolled in a Medicare plan,
or you have questions about your account, please press 1.
If you're a health care provider, press 2 to continue.
To hear details about our benefits and services,
or the eligibility requirements, press 3.
Otherwise, just press 4 now.
We have some service agents for general questions.
If you want to transfer this call, press 0.
Otherwise, please press 4.
(Note: there are several different ways to get to each deliverable option.
The caller is not forced to visualize any frustratingly invisible "menu" structure.
The caller simply hears selections offered within a reasonable context,
and with the presumed most likely choice offered first.
Every sequence can be interrupted at any time when the caller presses a key.
There is always a way for the caller to get back out, after an unwanted selection.
[Outside business hours]
[Restart] [Bradley Lehman Resume] Part of this example will also be drafted as a speech recognition interface, for comparison.
[My automated phone manifesto (and IVR/VUI design principles)!]
© 2008 Bradley Lehman