Please be sure you have your patient's membership number
or Social Security Number ready.
Just so you know, our Quality Assurance people
might record your conversation.
One moment, please. You may hear music during the transfer.
(The outdialing attempt already started in the background, several phrases before the end.
If the agent answers quickly, the caller might never hear "One moment, please..."
This timing helps the call to give especially quick-sounding service.)
© 2008 Bradley Lehman