I worked with a team in the collection and analysis of qualitative and quantitative data, specifically concerning organizational structure and functioning, ways that environment is integral in shaping experience, and channels of communication as they relate to patient and provider satisfaction. I also participated in the development of health system specific reports identifying problem areas and proposing solutions to improve the delivery of efficient, effective health care for specific health care systems across North America. In a project with the University of San Francisco Pediatric Specialty Clinics, I assisted with direct data collection, independently critically analyzed qualitative data to devise a coding and summary strategy, and presented findings in a way that facilitates problem solving. My research activities also include conducting research on the best practices in various areas of health care, and producing reports and presentations summarizing these findings.
