The Civic Engagement Cluster:
A Case Study of Building Interorganizational Collaboration

Appendix J: Some General Lessons about Collaboration and Transformation

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• The nature of academic work can keep institutions isolated and competing with each other rather than collaborating.

• A common roadblock is often semantic vagaries, terminology or newly introduced jargon. Definitions and common ground must be forged.

• Ambiguous collaborative and project goals lead to confusion at meetings that involve multiple organizations. Frontloading a collaborative effort with a clear vision, mission, and set of objects, even if flexed to accommodate input later, probably fosters more efficient and productive meetings.

• Organizational structure (or lack of it) can have a direct affect on the collaborative. Being clear about whom or which agency is leading and what are the responsibilities of each participating organization work to keep the lines of communication open.

• Time demands outside of Cluster responsibilities distract participants and can prevent them from investing the proper amount of energy into achieving project goals.

• Definitions of "collaboration" varied greatly, but it should be understood that a certain amount of "messiness" might be necessary. One participant offered the an encompassing definition: "…collaboration involves a team of people who develop and share a common vision and then by extension, common goals; who then work together to actualize those goals and by extension see their vision through to fruition." In this case, collaborative efforts: offer broader perspectives when comprised of diverse and divergent individuals; must be perceived to be mutually beneficial operations; and involve considerably longer periods of time to accomplish goals as compared with individual projects.

• In general, any attempt at changing or transforming institutions can be considered "a difficult and hard slogging" process that generates resistance as one outcome of that process. From this case it is clear that higher education transformation is:

o difficult because of deeply rooted culture of academe;

o fueled by a misalignment of real actions and espoused missions or visions;

o usually an evolutionary process and seldom revolutionary;

o depends on the level of institutional readiness for change;

o and involves a reconceptualization of current practice on the part of key institutional actors.



October, 2000

Managing Institutional Change and Transformation

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