Back in the saddle again!
My home Internet connection is back up to speed! I'll give credit to Comcast for excellent customer service. I called on Monday, got through right away (and they're available 24/7) and they were able to query the cable modem while I was talking to them. They determined that there was a problem with the modem or connection (i.e., not my computer), and said they could have a technician at my house Tuesday afternoon between 2 and 5, or Wednesday between 5:30 and 7:30. I went with Wednesday, and they were waiting for me tonight after I took the bus home. They thoroughly checked everything out, decided my cable modem was worn out and obsolete (that's right--a cable modem is obsolete), and replaced it. Everything is purring right along now. So good job, Comcast!
My home Internet connection is back up to speed! I'll give credit to Comcast for excellent customer service. I called on Monday, got through right away (and they're available 24/7) and they were able to query the cable modem while I was talking to them. They determined that there was a problem with the modem or connection (i.e., not my computer), and said they could have a technician at my house Tuesday afternoon between 2 and 5, or Wednesday between 5:30 and 7:30. I went with Wednesday, and they were waiting for me tonight after I took the bus home. They thoroughly checked everything out, decided my cable modem was worn out and obsolete (that's right--a cable modem is obsolete), and replaced it. Everything is purring right along now. So good job, Comcast!
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