Bob's Links and Rants

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Wednesday, November 19, 2003

Back in the saddle again!
My home Internet connection is back up to speed! I'll give credit to Comcast for excellent customer service. I called on Monday, got through right away (and they're available 24/7) and they were able to query the cable modem while I was talking to them. They determined that there was a problem with the modem or connection (i.e., not my computer), and said they could have a technician at my house Tuesday afternoon between 2 and 5, or Wednesday between 5:30 and 7:30. I went with Wednesday, and they were waiting for me tonight after I took the bus home. They thoroughly checked everything out, decided my cable modem was worn out and obsolete (that's right--a cable modem is obsolete), and replaced it. Everything is purring right along now. So good job, Comcast!