Mark Richardson Knox
930 Linden Street * East Lansing, Michigan *
48823-3542
email/mark.knox@umich.edu * phone/517-203-3076
Master of Information
and Library Studies, 1993
University of Michigan
Ann Arbor, Michigan
Bachelor of Arts, Interdisciplinary Humanities, 1990
Michigan State University
East Lansing, Michigan
Baker College of Owosso Library
Owosso, Michigan : August 2008 to present
Reference Librarian
- Provide academic reference service
- Conduct library instruction classes
- Provide Microsoft Office 2007 support for patrons
- Provide help to students with writing and math assignments
- Responsible for closing libary--counting fines and fees and perform shut down of library
- Supervise workstudy students
- Responsible for collection development of six academic topic areas
- Select books for themed displays. Provide annotated guide to selected new books
The Information Exchange
East Lansing, Michigan : February 2008 to August 2008
President
- Provide research and editing to customers
- Provide bibliographic instruction to
customers
- Attend entrepreneurial classes to support
this endeavor
Library of Michigan,
Service for the Blind and Physically Handicapped
Lansing, Michigan : September 2007 to November 2007
Readers' Advisory
- Provide readers' advisory to special patron
population using CUL software
- Provide circulation assistance for recorded
books
Clinton Eaton Ingham
Community Mental Health Authority
Lansing, Michigan :
January 2007 to April 2007
Creative Recovery
Grant Leader
-
Provided administrative oversight functions and
management of facilitators and instructors of classes designed to help
severe, persistently mentally ill persons to recover
- Worked with Microsoft Access to keep track of
this Federally funded grant's expenses
- Worked to provide consumers of public
mental health services increased self-determination, dignity, respect,
support and growth
DeWitt Public Library
DeWitt, Michigan :
July 2001 to July 2006
Librarian
- Provided reference
service to patrons of a Class V library north of Lansing, Michigan with a
circulation of 120,000 pieces/year
- Provided
circulation service to patrons using SIRSI library automation
- Processed
Interlibrary Loan requests
- Provided computer
training; WindowsXP, Internet Explorer, WWW searching techniques
- Assisted with
cataloging and preparation of items for circulation
- Assisted with
collection development
Michigan
State University Department of Mathematics
East
Lansing : April 2001 to October 2001
Macintosh Systems
Support, Systems Analyst I
- Installed,
maintained, troubleshot and consulted Macintosh and Windows based
computers and issues for Mathematics faculty and staff
- Developed and
tested an internal inventory tracking database using a web interface and
active server pages to a SQL Server backend database
Clarus Information
Architects
Ypsilanti, Michigan :
October 2000 to March 2001
Freelance Consulting
- Developed, tested
and coordinated implementation of an Access backend to a web-based
community information database
University of Michigan,
Merit Network, Inc.
Ann Arbor : November
1996 to October 2000
Internet Consultant,
Computer Systems Consultant II
- Managed and sold
Internet connectivity to Michigan consortia, libraries, schools,
businesses, not-for-profit organizations
- Wrote continuing
contract proposals for my affiliates
- Managed 40 Merit
affiliates
- Consulted with
peer Internet Consultants at Merit to provide excellent customer service
in a informal team environment
- Facilitated
customer billing questions and concerns with Merit's billing department
- Facilitated public
relations and affiliate training to Merit affiliates
- Produced the
Spring 1998 MichNet Seminar at Hope College in Holland, Michigan with one
other co-worker. At the seminar, Merit affiliated representatives
attended 1-2 hour sessions on various topics ranging from network
security to webpage design.
- Proactively
networked with affiliates at Merit outreach meetings and professional
conferences
- Ensured proper
functioning and operation of Merit services to affiliates
- Facilitated
in-person meetings around the state between Merit staff and affiliate
staff to identify and solve problems regarding networking, billing (such
as Universal Service Fund issues) and technology and network planning
- Pulled together
stakeholders to problem solve complex networking and technology
initiatives
- These meetings
would serve to get several interested parties, like intermediate school
district representatives, their other vendors, board members and
technical staff on the same page, both technologically and cooperatively
speaking
- Coordinated dial-in
server (AAA) software upgrades. Authorization, Authentication and
Accounting software, pioneered by Merit, governs the operation of MichNet
Dial-in, Merit's statewide dial-in network
- Coordinated domain
name service (DNS) establishment and changes between affiliates and Merit
and/or the Internic
- Coordinated IP
address allocation. Merit provides its affiliates with blocks of Internet
Protocol addresses
- Processed reports and
correspondence of Internet abuse casework. Informed Merit clients of
Internet abuse by their users and advised on appropriate actions to take
State of Michigan,
Lansing, Michigan : August 1993 to October 1996
Internet Coordinator,
Department of Natural Resources
Data Systems Analyst,
Department of Natural Resources
Public Policy Intern,
Department of Management and Budget
- Department of
Natural Resources, Internet Coordinator (Webmaster)
- Responsible for
the DNR's World Wide Web server content, maintenance, operation
- Developed
web-based forms that used CGI technology to collect and process data from
web end users
- Department of
Natural Resources, Data Systems Analyst
- Programmed
Microsoft Office solutions and improved mainframe based legacy systems within
the DNR
- Developed, tested,
implemented a correspondence tracking system using Microsoft Access.
Trained DNR Executive Secretaries and their support staff on this system
- Department of
Management and Budget, Project MAIN (Michigan Administrative Information
Network)
- Worked with
Microsoft Access extensively to develop, test, implement, manage and run
an employee time and effort tracking system for employees' work on
Project MAIN
- Developed and
maintained the Project library
Associations and Certificates