Client Interaction
October 15, 2003 (tentative)
Help non-DMH volunteers learn to
- Approach clients and initiate interaction
- Provide psychological first aid (basic crisis intervention)
- Recognize situations warranting DMH intervention
- (Minor) fill out 901 forms
- All participants are given a client profile (perhaps as they enter)
- Describes a brief scenario and particular problem the client is facing
or crisis client is experiencing
- Provides description of emotions and behaviors the client might be
exhibiting
- Client profiles are on color-coded paper (two colors), dividing
participants into two groups, start as client/start as ARC worker (make
sure about equal numbers of each color are handed out)
- DMH workers offer brief presentation
- Good and bad ways of approaching clients
- How to help distraught clients
- When to call for DMH
- Brief review of 901 form and how to fill it out
- The two groups separate to different parts of the room, and are given
"here we are" scenario description (as they might be at actual
event)
- Each ARC group participant seeks out a client participant and tries to
collect 901 information and provide necessary emotional support
- Repeat steps 4 and 5, reversing the group assignments
- Drill critique
- What did you, personally, learn from this drill?
- What advice would you give a new volunteer regarding client
interaction and providing emotional support?
- [Fill out survey forms concerning training needs in this area]
Materials
-
Client profiles
-
901 forms (or photocopies)
Setup
Timing
-
5 minutes introduction and client profile distribution
-
10 minutes DMH presentation
-
5 minutes 901 presentation
-
10 minutes client interaction
-
5 minutes role reversing
-
10 minutes client interaction
-
10 minutes critique
Planning Team
-
Judy Boore
-
Catherine Popell
-
Joan Ross