7/13/01, I wrote the following to UofM's Apple Account Exec:
We purchased three airports a little over a year ago. A few months ago, just days after the one-year warranty expired, one of them failed. Then about a month ago, another one failed with the same symptoms as the first. After doing some research, we've discovered that the failure we've experienced is not uncommon, and is pretty well documented on the web - even at apple.com. The flashing pattern of red LEDs on our airports appears to be indicative of a power-supply capacitor failure on the main board. Is this failure covered by a recall? It looks to us like this problem is wide spread enough to warrant Apple replacing our failed airports.7/24/01, I received this response from an AppleCare Account Executive:
I just wanted to follow-up with you on your Airport issues. We have identified an issue with a small number of AirPort Base Stations, which causes the following symptoms - even after a hard reset:
* Continuously blinking status lights
* No response to wired or wireless connections
* Resetting every few seconds
The affected AirPort Base Stations fall in the following serial number range: PW940XXXXXXX to PW952XXXXXX
If your base stations fall within this serial number range, call Apple Tech Support and we should replace them for you.7/30/01, I replied:
Thanks for your help. I contacted Apple Education Tech Support and they're sending me a replacement...
We have a second base station exhibiting similar symptoms, but it is outside of the serial number range you sent. The serial number is PW009AZPH93. It's warranty has recently expired, but the base station appears to have the same problem as our other one. We can we do?
7/30/01, his reply:
You will have to get this base station repaired/replaced through the standard processes, which means you will have to pay for it. Education Tech Support can help you with this one also.