Work history

Relevant experience

ForeSee, Inc. Usability director, team lead, analyst
  • Guide Usability Team in successful completion of large portfolio of internal and external UX research/analysis projects.
  • Project manage development of in-house usability heuristic knowledgebase.
  • Evaluate web and mobile site usability using heuristic methods.
  • Write and present usability reports to Fortune 500 or public sector clients.
  • Provide best practice recommendations for content and usability improvements.
University of Michigan/Inter-university Consortium for Political and Social Research Senior editor
  • Provided key support to ICPSR web and print publications and other communication vehicles, both print and web.
  • Oversaw development of written, video, and social media content necessary to communicate and support the ICPSR mission.
  • Developed of web information architectures; provided heuristic usability recommendations; managed communication assets; conducted article research; and developed written, photographic, and video content.
University of Michigan Department of Psychology Graduate student instructor
  • Teach weekly sections of undergraduate psychology (Introduction to Psychology 111, and Ethnographic Writing 401).
  • Provide all lesson plans and in-class materials, such as video segments, quizzes and assignment rubrics.
  • Handle assigning, grading, and resolving of grade appeals.
  • Collaborate with professor and other GSIs in course planning.
  • Interact frequently with students in class, at office hours, and via electronic media.
Fry, Inc. User experience design intern
  • Wireframed/prototyped e-commerce store-administration web application in Axure.
  • Recommended site improvements, and made bug/enhancement changes.
picture of usability debrief session during July 2010

I facilitate a usability debrief meeting at Cengage Learning after a morning of testing sessions in July 2010. The testing used a modified version of the Steve Krug "Rocket Surgery Made Easy" process. (Photo by Sonali Mishra)

Cengage Learning User experience/product management intern
  • Handled all aspects of preparation, execution and analysis of remote usability tests involving web applications in agile development atmosphere: Wrote test scripts, moderate sessions and recruit participants.
  • Performed heuristic evaluations of existing products. Created site interaction maps.
  • Took part in contextual inquiry interviews.
  • Performed comparative analyses of database/research products.
Jackson Citizen Patriot (for  Content strategist/visual designer
  • Key member of launch team for AnnArbor.Com print edition: Created InDesign templates and libraries.
  • Coordinated daily print edition production for news and features sections.
  • Edited content. Created mockups and performed hi-fidelity page design.
  • Posted stories and images online to statewide web site.
  • Interacted with editors, reporters and production staff to ensure deadlines were met smoothly.
Concordia University-Ann Arbor  Faculty adviser for Vox student news publication
  • Taught undergraduates about news writing and photography, and oversaw production of student publication.
  • Created online edition of previously print-only publication using WordPress publishing platform.
Michigan Business Review Associate editor/designer
  • Assigned and edited news and features stories for two weekly editions.
  • Posted stories, photos and graphics on statewide web site.
  • Mocked-up and designed hundreds of news pages for print editions.
  • Trained new staff members on web production tasks.
Ann Arbor News Design director/assistant news editor
  • Created schedules for art/graphics/editing desk of 22.
  • Oversaw complete redesign, including prototyping, staff training and creation of design stylebook.
  • Worked closely with I.T. Department on all newsroom software, hardware and training initiatives.
  • Trained 35 members of page production staff in Adobe InDesign during conversion from Quark XPress in 2005.
  • Designed thousands of news and features pages on daily deadlines.
  • Researched and wrote descriptive text for informational graphics.
  • Directed publisher's Internal Development Task Force on companywide training.
Detroit Free Press Deputy graphics editor
  • Coordinated research and production of maps, charts and graphics for large metropolitan newspaper.
  • Managed staff of six news artists.
The (Fort Wayne) News-Sentinel Assistant managing editor, Design director, Assistant business editor
  • Supervised 18-person Editing/Design/Website Department
  • Created script-driven software process to translate all published text files from PC-based editing system into HTML code for newspaper Web site.
  • Designed newspaper pages (primarily A1 and Business news); created infographics.
  • Publication received nationwide Inland Press Association Front Page Contest top award 1995 and 1996.
  • Wrote stories and briefs, selected wire copy and photos, designed daily and special section pages.
  • Assigned breaking stories to reporters and planned centerpiece packages.
  • Edited stories for content, style, and grammar.
  • Oversaw production of daily pages and weekly tabloid.

Return to top