Melanie Catherine Ann Caughey
Courteous professional demeanor; dedication to quality customer service...
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Melanie C. Caughey
is a UM employee
in Ann Arbor,
Michigan, USA
mcaughey@eecs.umich.edu
734-975-0821




computer literate...


GOOD COMPUTER SKILLS
Wide variety of computer experience;
hardware experience with both PC and Macintosh systems; network, desk and laptop machines.
(Typing 77 wpm)

Software experience (familiarity varies) includes:
Adobe Acrobat, CTools, NSF fastlane.com, Pure Edge (former grants.gov software), HP Scanner, iPhoto jpgs and transfer, TextEdit, Preview

SPREADSHEETS
Excel, Google Shared Spreadsheet, StarOffice, OpenOffice

OTHER
M-pathways/Marketsite (UM Wolverine Access), EECS IOF Internal Order Forms, BusinessWorks, QuickBooks, Google Drive

WEBPAGE
Website Notepad HTML, Dreamweaver, Paint website graphics, Paint Shop Pro

DATABASE
Microsoft Access, Amisys, DonorPerfect, Ecura, FileMaker Pro, net:Forum, Telemagic

EMAIL and CALENDAR
Google calendar, MS Outlook, MAC Contacts, EECS Room Scheduler, Groupwise, Mac Mail, Meeting Maker, Gmail, Eudora, Pine, AOL, Hotmail, Meeting Maker Calendar, doodle.com website meeting scheduler, Google mail

WEB BROWSER
Chrome, Firefox, Internet Explorer, Netscape, Safari

PRESENTATION
Microsoft Publisher, PowerPoint, Printshop sales lists

WORD PROCESSING
MS Word, Microsoft Works, Wordperfect

SECURITY
Norton AntiVirus, McAfee Security, Virus Scan, IBM AntiVirus, SpyBot Search and Destroy, etc.;(and for workplace applications, calling Systems staff as needed!)





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"We have become not a melting pot but a beautiful mosaic. Different people, different beliefs, different yearnings, different hopes, different dreams." - Jimmy Carter
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website contact: mcaughey@eecs.umich.edu
734-975-0821

Last updated: April 2014





Hello and welcome...


An experienced worker...

Staff member in the Electrical Engineering and Computer Science Department on the University of Michigan's North Campus which is a busy work site with many students, visitors, guests, faculty, and staff. I began my career at the Solid State Electronics Laboratory in August 2005. Currently I serve as a Secretary Intermediate at the front desk, greeting people from around the world as they come to our offices for work, study, and cutting-edge research. In our bustling engineering area there is a teamwork commitment and constant people interaction as the ongoing research evolves and progresses, and I enjoy working in an area of student contact.

PEOPLE > Excellent customer service focus. Courteous professional manner; practical experience working in areas of faculty - student - staff - guest interactions; as well as knowledge of University policies and procedures, and good teamwork and communication skills.

People who can serve as references:
UM Faculty
Prof. Yogesh Gianchandani, UM EECS, 615-6407
Prof. Pei-Cheng Ku, EECS (in Taiwan during sabbatical but still answering email) peicheng@umich.edu
David Wentzloff, Prof - UM EECS, 647-4499
Euisik Yoon, Prof - EECS and BME, Director - SSEL and LNF, 615-4469

UM Staff/administrative assistants
Trasa Burkhardt, SSEL Secretary to Profs. Najafi and Gianchandani, 763-2126
Fran Doman, SSEL Secretary to Profs. Flynn and Sylvester, 615-3499
Eva Ruff, EECS Admin. Asst. to OVPR Prof. Steve Forrest, 764-1533
Stacie Printon, UM EECS Senior Assistant to Chair, 764-3317
Amy Wicklund, UM EECS Senior Assistant, 764-2390

UM Staff/other
Dan Coval, ECE Facilities Assistant, 936-1120, dancvl@umich.edu
Linda Randolph, EECS Senior Computing Consultant, 764-3304, lrandolp@umich.edu
Dennis Schweiger, LNF Facilities Supervisor, 647-2055
Sandrine Martin, LNF Senior Director-User Services, 277-2365
Punam Vyas, UM EECS Course Scheduling Coordinator, 647-1754

UM Postdocs and Research Visitors
Ali Besharatian, Postdoctoral Research Fellow, 846-4581, alibesh@umich.edu
Dr. Heribert Eisele, Electronics Reader, University of Leeds, UK, heribert@umich.edu
Iman Shahosseini, Assistant Research Scientist, imanshah@umich.edu
Lia Trapaidze, Visiting Fulbright Scholar, liatrpdz@umich.edu
Jing Zhou, Research Fellow, jizhou@umich.edu, 764-5160

UM Students
Vikrant Gokhale, GSRA, vikrantg@umich.edu
Ramon Martinez, graduate student, 562-221-9874, ramartma@umich.edu
Pasupathy Parameshwaran, (student and staff), 358-8126, paramesh@umich.edu
Adam Peczalski, GSRA, peczalsk@umich.edu
Stacey Yemin Tang, GSRA, yemin@umich.edu

SERVICE > UM ECE Wellness Committee member (M-Healthy initiative).
UM College of Engineering Expect Respect Program - Ally Training, and attendance at 4th Friday Lunch Series training talks (program to cultivate a welcoming environment of respect and courtesy across CoE).

EQUIPMENT > Great PC/Mac computer skills and experience with many software programs (see list at left). Extensive exposure to common office equipment.

After getting signed approval from Euisik Yoon, EECS Prof. and Director of our Solid State Electronics Laboratory, I arranged to sign out and pay a substantial amount to take one of the replaced old outdated computers home because our area was so busy and that would give me the opportunity to complete extra work at home instead of often staying late.

PROCEDURES > Well-rounded exposure to different business types and procedures. Extensive work experience has given me a wide variety of organizational expertise and competencies with administrative, and office work tasks. Past work in fast-paced, busy offices - experience with patience, handling change, and learning new things.

PROFESSIONAL PREPARATION/EDUCATION > Continuing education through regular update seminars;
Bachelor of Business Administration, Eastern Michigan University, 1998
Associate-Business, Washtenaw Community College
Certified Administrative Professional, May 1996 member number 7473507, (National) - IAAP, and new member of UM-AAOP (UM Association of Administrative Office Professionals).

Classes include: Spring/Summer 2014 class registration includes HSC 124 Medical Terminology and BOS 223 Medical Office Procedures. Some of the past courses taken are No-Fail E-Mail, Access Level 1, Dreamweaver IV, Excel I 2007 for Windows, Excel 2003 Level I, Excel 2003 Level II, Excel 2003 Level III, North Campus Migration to Google, Google Drive, How To Say It At Work, PowerPoint and PowerPoint 2003 Level 2, Social Networking, and Word (Ribbon Update).
Other recent training includes A-21 Expenditure Monitoring of Federally Sponsored Projects, Business Communication: Writing with Power, Cash Handling Training Course, Cost Accounting Standards, DRDA Workshop-Intro to Budgets, ePRM Proposal Preparation, Expect Respect Ally Training and Expect Respect Lunch Series (Bystander Intervention, Disparagement Humor, and Student Mental Health), Foundations of Good Research Practices, Orientation to Animal Care and Use at the University of Michigan, Grants.gov: Electronic Submission of Federal Grant Applications, Industry Sponsored Research in the College of Engineering: Working with ORSP, Intro to Budgets: Developing Grant Proposal Budgets, Introduction to ChartFields - The Basics, and Introduction to Sponsored Projects Administration. International Association of Administrative Professionals - recent professional development topics have included: Making Changes for Well Being, TripIt, Get Organized, Cloud Technology. University of Michigan Association of Administrative Office Professionals: recent meeting topic was The Power of You: Taking time to Recharge, Refresh, Renew.

BACKGROUND > I grew up in the Ann Arbor area and have benefited from the multi-cultural exposure of living in international neighborhoods.
Non-smoker.

Dedicated to local community; past activities and service have included: help at past art fair booths such as WEMU radio and Community TV camera volunteer; helping as American Association of University Women (AAUW) Treasurer and later as Head Cashier for their 2003 annual used book sales; Volunteer for Tax Assistance Program for low income individuals at regional center; Herb Study Group, former Heritage Herb Society member, Project Grow community gardener, garden club member; past Michigan Theater volunteer, past Adult reading volunteer first at Project Learn and later Washtenaw Literacy; several Habitat for Humanity local house-build fundraising efforts (including Calling volunteers to help coordinate staffing, occasional lunch prep, art fair staffing, spaghetti dinners, bake sales, and mass mailings to request donations). Other past affiliations have included Washtenaw Economic Club, Association of Women in Computing (AWC, now disbanded), etc.


Reference Comments

"I have worked directly with Melanie since 2007. In that time she has served as the sole administrative assistant supporting over a dozen faculty, which I am one of, and probably five times that number of graduate students, of which I have 10. She has demonstrated exceptional organizational skills, and the ability to execute multiple tasks in parallel with frequent interruptions. She is very knowledgeable about the volumes of rules that come with navigating through the various forms and procedures in a large institution like UM. Melanie is extremely efficient, and has always been a pleasure to work with." from Professor David Wentzloff, UM EECS

"I regularly visit the EECS department from abroad to carry out research in the Lurie Nanofabrication Facility. For several years now, Melanie has been one of the key staff I turn to for advice and clerical support. Melanie's welcoming nature and trustworthy character make a difference when people from abroad arrive in EECS, in particular, when it is the first time. Melanie is very knowledgeable in a wide range of administrative procedures and always carries out her tasks diligently, thoroughly, and without the need for a reminder and such. On much more than one occasion, I have seen her go beyond the call of duty for other people and for me." from Dr. Heribert Eisele, Reader in Millimeter- and Submillimeter-Wave Electronics, University of Leeds, UK

"Melanie can always be trusted to complete assignments without the need for reminders or follow ups, and to find solutions to problems that are brought to her." from Sandrine Martin, Ph.D., Senior Director, Lurie Nanofabrication Facility User Services

"I have high regards for your work." from Professor Jasprit Singh, UM EECS

"Melanie has been a terrific co-worker. She is dependable, thorough and personable. She is always ready to help and I know I can always count on her to follow- up. We have been fortunate to have her as a member of our team here in the EECS department." from Stacie Printon, EECS Senior Assistant to Chair

(regarding UM AST reduction in force) "I wish you were staying, Mel. You are a good egg." from Fran Doman, EECS Administrative Assistant Intermediate

"You were a great addition to the department and your presence and help will be sorely missed." from Adam Peczalski, UM EECS Graduate Student Research Assistant

"Melanie is very helpful co-worker. She always send me reminder as soon as she see packages for me. I do not work with her directly, but we have work together in ECE Wellness Committee, she always brings new idea, new articles etc. She took responsibility for ordering pedometer for everyone, came up with new idea about how to encourage everyone for walking and keeping track for steps. It was my pleasure to working with you." from Punam Vyas, EECS Course Scheduling Coordinator

"Melanie is a very detail oriented individual and she is very thorough in everything that she does. She is always ready to help a co-worker out and if you ask her about something that she has no knowledge of she is always willing to find out about it. She works well in group settings and is always willing to "go the extra mile" to get things done." from Trasa Burdhardt, UM EECS Research Secretary

"maintains a very professional demeanor. . .a true team player . . .very dependable. " Praised at job review

"Thank you for your help! It got us through a tough and busy time… It has been very helpful to have you keep us going as we head in many different directions on our work… I have appreciated your help and assistance during this hectic time. Thank you for pitching in and helping us" comments from MESA Office coworkers

"Melanie handled all of her duties, which were wide-ranging, professionally and thoroughly. She is excellent at documenting tasks and organizing data. She dealt with Visa issues for international travel, many trip reports, financials, coordinated visits for seminar speakers, and also handled course-related duties such as copying. Overall Melanie was an excellent administrative assistant and I highly recommend her" recommendation from temp work with EECS Professor Dennis Sylvester

"Melanie performed these duties in a very professional manner. In addition she is very computer literate. I would recommend Melanie to any potential employer." from Joanne M. Stubbs, CPA

"Melanie was an asset to our organization during her tenure with the MCDR. She has good typing skills and verbal communication skills, is extremely organized, can work independently and is able to follow through to ensure that the job gets done. During her tenure with the MCDR, Melanie was responsible for analyzing and processing medical insurance claims. Melanie routinely met or exceeded production standards and quality standards from our monthly audits. Melanie was always willing to offer her assistance and had an excellent rapport with the other claims analysts and others in the office. She would be an asset to any employer and I recommend her for any endeavor she chooses to pursue." -- Kevin A. Wahr, Formerly: Operation Manager UMHS MCDR, Currently: Chief Revenue Officer at Otsego Memorial Hospital, Gaylord, Michigan





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