Jeffry R. Wright

2056 Merlot Ct.                                                                                                          Home: 734.944.7716

Ann Arbor, MI 48108                                                                                                 Work:  734.647.5694

E-mail: jeffryw@umich.edu

 

Education

 

Master of Educational Psychology

Curriculum, Technology, and Education Reform

University of Illinois at Urbana-Champaign, 2005

 

Bachelor of Arts

English Language and Literature, Spanish minor

University of Michigan, 1993

 

Professional Experience

 

University of Michigan

Director of the Residence Halls Computing Program (ResComp)

Acting Director of the Community Learning Centers (CLCs)

July 2000-Present

 

Responsible for the overall management of a program devoted to providing innovative technology solutions, support and educational programs to the nearly 10,000 residents of University Housing. Major areas of responsibility include:

 

á       Develop and manage operational and programmatic budget of over $800,000

á       Oversee operations and renewal of 12 computing sites and 12 Community Learning Centers

á       Oversee selection, development, supervision and evaluation processes for over 50 staff

á       Provide leadership and vision to sponsor units, IT Central Services and Housing IT

á       Define and develop technology education direction for delivery to residents

á       Develop educational and marketing campaigns on technology-related issues

á       Oversee established educational programs, such as the Smart Computing session at new student orientation

á       Oversee development of entertaining, educational content for ResCompTV, an in-hall cable television channel devoted to ResComp

á       Collaborate with network administrators and judicial staff to develop policies, procedures, and educational direction related to the violation of ResCompÕs networking Conditions of Use

á       Act as liaison to numerous campus academic and administrative units on issues related to student computing

á       Manage multiple ongoing development projects ranging from web design to the creation of campus-wide marketing campaigns

 

Select accomplishments of ResComp under my leadership include:

 

á       In collaboration with Residence Education, developed and implemented the design of the first fully realized Community Learning Center in West Quad

á       Developed Inoculation Stations in order to get residents safely connected to the campus network

á       Developed the Center for Vulnerability Control (CVC) in order to provide Inoculation Station services year-round

á       Developed campus-wide Safe Computing campaign to deliver educational messages about safe computing practices to students

á       Shifted staff resources from unproductive, low-impact consulting services to well-utilized, value added services

á       Developed a comprehensive information and technology assessment in order to better inform planning and decision making

á       Oversaw the modernization of the University Housing cable television infrastructure, moving from analog cable television systems to digital video production and delivery

 

University of Michigan

Technical Coordinator for Campus Computing Sites

January 1997-June 2000

 

As a member of the Technical Support Group (TSG), responsible for the design and implementation of Campus Computing SitesÕ (CCS) services and infrastructure in support of nearly 1500 workstations in over 30 locations. Major areas of responsibility included:

 

á       Responsible for supervision of technical development staff and coordination of a wide range of technical tasks and projects

á       Coordinated technical initiatives with other units within ITD and with external academic partnerships

á       Evaluated new and emerging technologies for potential use in CCS

á       Acted as liaison to faculty and other University units for deployment of course-related software

á       Designed and delivered UMCE infrastructure and various networking training sessions to frontline staff

á       Troubleshot systemic problems related to network and server infrastructure

á       Installed and configured course-related software for MacOS and Windows NT workstations

 

Select accomplishments of the Technical Support Group under my leadership include:

 

á       Responsible for the coordination of the re-design of CCSÕ comprehensive staff training program, including functional supervision of staff

á       Designed, developed, implemented, and coordinated policies, procedures and supporting infrastructure to streamline CCSÕ Course Software deployment process, as well as computing classroom reservations

 

University of Michigan

Team Lead for IT CommunicationÕs AppleTalk Support Team

January 1996-January 1997

 

As team leader of the AppleTalk Support Team and a member of UMnet-Admin, responsible for supporting campus network administrators by providing services such as on-site troubleshooting, online information resources, software archives, backbone router maintenance and configuration, expert-level referral support, and product testing and recommendation. Major areas of responsibility included:

 

á       Actively involved in budgeting process and strategic planning for backbone design and upgrades

á       Portion of appointment was within the ITD Teach area for which I taught workshops on AppleShare Admin, AppleTalk Admin, and Mac Access to the Internet

á       Responsible for setting the direction of the AppleTalk Support Team, as well as coordinating our overall efforts

á       Lead the team's collaborative efforts with other units/groups such as MacSIG, MacOS, and LAN Services

á       Functional supervision of team members

 

University of Michigan

Assistant Director of the Residence Halls Computing Program (ResComp)

August 1993-December 1996

 

As the full-time technical support staff for ResComp, responsible for the maintenance, support, and inventory of all 17 ResComp computing sites, the resident staff network (11 Residence Halls), and the Resident Staff Loan Program (300+ computers). Major areas of responsibility included:

 

á       Responsible for designing and implementing educational programs and in-services for ResComp paraprofessional staff, students, and Housing Division administrative staff

á       Participated in functional supervision of Resident Computer System Consultants and full supervision of ResComp Consultants, including evaluation and addressing disciplinary issues

á       Provided administrative supervision, as well as training and support, for ResComp Area Technicians

á       Evaluated and recommended software and hardware for acquisition within budgetary limitations

á       Acted as liaison to ITD Network Systems, ITD User Services Technical Support Group, and Merit

á       Designed a wide variety of hands-on workshops for students and was actively involved in marketing these classes

á       Wrote paper-based and multimedia documentation targeted at students and ResComp paraprofessional staff

 

Training Sessions for Professional and Student Staff

 

Designed, developed, and taught a number of internal training sessions throughout my career on topics including:

 

á       AppleShare IP Administration

á       AppleTalk Networks

á       How the Internet works

á       TCP/IP networking

á       Introduction to Ethernet networks

á       Campus Computing Sites networking

á       Campus Computing Sites infrastructure

á       How the UM Computing Environment works

á       Troubleshooting Ethernet networks

á       Teaching as a performing art

á       Non-verbal communication skills

 

Special Projects and Committees

 

á       Residence Staff computing alternatives task group – Chair

á       North Quad Programming and Scheduling

á       North Quad Information Technology

á       IT Security Advisory Group

á       Committee for Housing Information and Technology Needs Assessment Planning – Chair

á       Housing Committee on Information Technology

á       Housing Kickoff Planning

á       Residence Hall Libraries Futures working group

á       Housing Information Technology Office Fall Planning Group – Co-Chair

á       IT Commons Security Working Group

á       Campus Computing Sites Training Development Team – Chair

 

Awards and Recognition

 

á       Finalist for Workplace 2006 Leadership Award

á       Two-time recipient of University HousingÕs Stellar Award

á       10-year Service Award

 

 

 

 

 

 

Conference Presentations

 

á       Society for College and University Planning (SCUP) North Central Regional conference 2007 – Community Learning Centers: Transforming the Residence Hall Learning Environment (with Kathleen Comisiak)

á       ResNet 2007 – Network administration, policy, and doing the right thing (with Matt Simmons)

á       ResNet 2007 – Education and learning technologies (with Matt Simmons)

á       ResNet 2006 – Outbreak: Inoculation Stations go Campus-Wide (with Matt Simmons)

á       ResNet 2006 – Three Generations of Learning Centers

á       ResNet 2005 – Controlling the Outbreak: An Epidemiological approach to computer security at the University of Michigan (with Matt Simmons)

á       Division of Student Affairs Research Fair 2005 – Housing Information and Technology Needs Assessment Report

á       Special Interest Group on University and College Computing Services 1997 – The Future of Computing Labs on Campus (with Dino Anastasia)

á       Mactivity 1995 – Introduction to AppleShare IP

 

Professional Affiliations

 

á       Association for Supervision and Curriculum Development                                                1997-Present

á       American Association for Higher Education                                                                        2000-2003

á       International Society for Technology in Education                                                   2002-Present

á       American Society for Training & Development                                                        2005-Present