From: Brian Pochel <pochel@execpc.com>

To: <jeffreym@umich.edu>

Subject: PSE

Date: Monday, July 19, 1999 6:04 PM

It's good to see people holding manufactures accountable, when it comes

to customer service. I had a similar experience with Gold Tip makers of

cracking carbon arrows. What a pain to have to call a company a hundred

times to get a little customer service. They avoided my calls as best

they could, but there phone system allowed me access by hitting random

extensions. One day I got some poor guy in the shop. They refused to

let me speak with the owner. In the end they replaced six of twelve

arrows. I think my phone calls drove the Mgr. of service over the edge.

Opps...

I know what you went through and can relate to it. Luckily I bought a

Mathews Feather Max so I know I have high quality..

The site was very amusing but effective!

Thanks,

Brian Pochel -Wisconsin_