Newsletter of the Federal Depository Library Program
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March 15, 2004 GP 3.16/3-2:25/04
(Vol. 25, no. 04)
Richard Burgess To Head New Education & Development Division
Richard Burgess will join the Information Dissemination (Superintendent of Documents), Education & Development Office effective March 22, 2004. Mr. Burgess will head up Library Services and Customer Relations operations dealing with the Federal Depository Library Program, the GPO web site, events, in addition to education and training efforts for our on-line customers and the public at large.
Prior to joining GPO, Mr. Burgess served as Public Relations & Media Coordinator for GSA's Federal Supply Service (FSS). In this capacity, he managed public speaking efforts and drafted organizational messages for GSA/FSS officials. He also provided this key role to GSA's Federal Technology Service (FTS) and its Commissioners, prior to coming over to GSA/FSS as part of a recent consolidation of marketing functions.
Mr. Burgess previously served as the Director for Strategic Planning and Product Marketing for GSA/FTS. He developed some of their first ever market surveys and customer profiles. These research and development efforts helped GSA/FTS market its role as a "fee for service" organization.
Mr. Burgess originally came to GSA/FTS with a wealth of information technology and telecommunications dissemination background from major DoD systems programs like Defense Message System, DoD Intelligence Information Systems, and the Joint Intelligence Virtual Architecture (JIVA). It was from the position of JIVA Program and IRM Manager that brought him to his positions at GSA.