Newsletter of the Federal Depository Library Program
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October 15, 2003 GP 3.16/3-2:24/12
(Vol. 24, no. 12)
New Customer Help Service
Now Available from GPO
As part of our ongoing efforts to provide users with the highest quality service, the U.S. Government Printing Office (GPO) is pleased to announce the launch of a new customer help service, which can be accessed at <http://www.gpoaccess.gov/help>. This service includes a knowledge base that has been populated with answers to frequently asked questions related to the following services: GPO Access, the U.S. Government Online Bookstore, and the Federal Depository Library Program. As GPO continues its reorganization efforts, more services may be added.
Users can search or browse the knowledge base as a whole or by category/subcategory. Questions that cannot be answered by the knowledge base can be sent to GPO using the "Ask a Question" tab, and questions will be routed to the appropriate subject specialists within GPO. The knowledge base is constantly being updated and expanded based on user inquiries. Phone assistance for the service is also available Monday through Friday, 7 a.m. to 9 p.m. eastern standard time at 888-293-6498 (toll-free) and 202-512-1530 (DC Metro area).
As part of this effort, any messages sent to askLPS@gpo.gov or email@example.com as of October 1st will flow through the "Ask A Question" service and then be propagated into the knowledge base. Any askLPS e-mail messages sent in prior to the launch of this new service are still being processed. In addition, the askLPS Web form at <http://www.access.gpo.gov/su_docs/fdlp/tools/asklpsin.html> is being redirected to the new service. Finally, WEBTech Notes is still available at <http://www.access.gpo.gov/su_docs/fdlp/tools/webtech.html>. Lostdocs submissions may be made via the "Ask a Question" service or at <http://www.access.gpo.gov/su_docs/fdlp/tools/lostdocs.html>.
We hope you find this new service valuable and, as always, we value your comments and suggestions.