F e d e r a l    D e p o s i t o r y    L i b r a r y    P r o g r a m

 


                              ADMINISTRATIVE NOTES

              Newsletter of the Federal Depository Library Program



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                               September 15, 2002
                                GP 3.16/3-2:23/12
                                (Vol. 23, no. 12)

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                    New Microfiche Claim Procedure in Effect

Recently problems with claims for microfiche from Court Reproduction Services,
Inc. (CRS) have come to light. Library Programs Service staff have worked with
the GPO contracting officer and CRS to resolve these problems. CRS has made
changes in its claims department that should dramatically reduce the incidence
of non-receipt of claims.

In the event that future claims are not filled in a reasonable time (10 working
days), depositories should submit a second claim marked "2nd request" at the
top. This will ensure expedited service.

As always, problems with shipments or claims should be brought to the attention
of LPS personnel as soon as possible to prevent escalation of a problem.
Microfiche concerns should be directed to Betty Jones at < bjones@GPO.gov >,
and problems concerning other tangible shipments should be directed to James
Mauldin at < jmauldin@gpo.gov >.

A letter to depositories from CRS is reproduced below. CRS is sending a copy of
the letter to all depositories.





Court Reproduction Services, Inc.
Arsenal Business Center Bldg 210-3
P.0. Box 5920 5301 Tacony Street
Philadelphia, Pa 19137
(215) 535-7790 Fax (215) 535-7808

Dear Librarian,

It has come to our attention that some libraries have not received microfiche
even after submitting a claim. We are sorry if this is the case and have
altered our claims department to hopefully eliminate this error from occurring
in the future. Therefore, in the event that you do not receive a claim for
items not received, please identify a second claim as a 2nd request by writing
"2nd request" at the top of the claim form. These requests will even receive a
higher priority than normal claims.

Hopefully this will never occur, but if the need arises, this will expedite the
microfiche shipment to your library.

Thank you for your cooperation in this matter. If you have any questions or
need assistance with any outstanding claims, please do not hesitate to contact
Mrs. Linda Frazier at 215-535-7790. If you prefer, our fax number is
215-535-7808.

Sincerely,



Linda P. Frazier
Vice President of Operations