Week 4, Monday Lecture Outline


A General Model of Stress

Effects of Stress Over Time
Causes of Occupational Stress

Consequences of Stress

Pressure for efficiency in the USPS

Delivery Bar Code Sorting Machine
Hostile Postal Service Culture

Consequences for the USPS

Organization-based Stress

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Copyright © 1996, The Regents of the University of Michigan, All rights reserved.
Revised - November 4, 1996