Week 3, Friday Lecture Outline
- I. Consequences of shyness
- II. Measuring reticence
- III. Overcoming reticence
- IV. Your term papers
- less happy, lonely, delay marriage
- In organizational setting:
- less career stability, lower achievement
- desire to communicate
- verbalizing inhibited
- anxiety about participation in oral communication
- anxiety outweighs the projection of gain
- an instance of a personality scale
- scales are questions that measure traits
- the value of a scale is determined by:
- the scale's validity
- the scale's reliability
- Personal Report of Communication Apprehension (PRCA)
- Answer items using the following scale:
- 1. I have no fear of facing an audience.
- 2. I look forward to expressing my opinions at meetings.
- 3. I look forward to speaking in public.
- 4. I find the prospect of speaking mildly pleasant.
- 5. I feel that I am more fluent when talking than others.
- 6. Although I'm nervous before speaking, I soon forget my fears and enjoy
- 7. I feel relaxed and comfortable while speaking.
- 8. I do not feel self-conscious when speaking in class.
- 9. I would enjoy presenting a speech on a local TV show.
- 10. I face the prospect of making a speech with complete
- 10 to 30 = low communication apprehension
- 30 to 40 = medium communication apprehension
- 40 to 50 = high communication apprehensive
- level of communication affects attributions
- communication reveals skills and knowledge that improve task matching
- good task fit enhances effectiveness and efficiency
- modify climate
- systematic desensitization
- electronic mail, reduces social cues
- more equal than face-to-face
- takes longer to reach decisions than face-to-face
- decisions are riskier than face-to-face
- attenuates effects of status
- more flaming than in face-to-face
- don't identify people by name, use pseudonyms
- get permission before observing organizations or talking to members of
- don't describe episodes or incidents that will compromise the anonymity of
- don't reveal secret or proprietary information
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