the bad: Fazoli's
Had a *wonderful* (begin sarcastic tone here)
experience at a fast food eatery today during
lunch. Being the nice guy I am, when I leave my
office for lunch, I usually ask around to see if
anyone else would like for me to pick them
something up also. I normally leave for lunch
with the orders for 2 - 4 co-workers. NEVER had a
problem with multiple orders at any fast food
chains (Wendy's, Hardee's, McDonald's, Burger
King, Taco Bell, KFC, Long John Silver's or
Captain D's) I regularly patronize, until today.
Today I went to Fazoli's (an Italian fast food
place) with 3 separate orders. When I pulled up
to the speaker to place my order, I was informed
they would not allow a multiple order from a
single vehicle. I was also informed they could
separate it on the receipt, but I would still have
to pay for the entire order in a lump sum. Well,
I immediately copped an attitude, but I didn't
take it out on the girl over the speaker. I
merely place one, single order for one co-worker
and left it at that. However, in the meantime,
between getting to the window to pay and actually
being handed my order, something snapped. I
politely asked the girl taking orders to bring the
manager to the window, which she promptly did.
The conversation, to the best of my memory, went
Me - Excuse me, but why does your establishment
refuse to accept multiple orders from a single
Him - It's corporate policy, handed down from
corporate headquarters, and there's nothing I can
do about that.
Me - Do me a favor, will ya?
Him - If it's within my power, sure.
Me - Tell your corporate supervisors that they
just lost two thirds of a sale (about $12) because
of their asinine policy. Furthermore, this will
be my LAST visit to this establishment and if it's
within MY power, this establishment will receive
the poorest recommendation I can muster to anyone
who asks me.
Him - Is there anything else, sir?
Me - Yeah...have a nice day.
Now, had I been dealing with any other fast food
chain, I'd have probably left the pick up window
with, at the very least, a certificate for a free
meal or sandwich, but this poor excuse for a
manager didn't even offer me a 'Sorry for the
Perhaps I overreacted, but I've never encountered
this ANYWHERE else. My co-workers and I rarely
have exact change, and mostly pay for our
individual orders with $5 & $10 bills. It's a
major pain to try and divvy up how much who paid
for what and everyone come out even.
back to 'the bad'