the good: Fazoli's
This is in response to the complaint about Fazoli's policy reguarding limited
separate orders in the drive-thru. As a former employee of Fazoli's, I feel that
I am in a position to explain the reasoning behind the policy. It all has to do
with the order taking system (at least in the restaurant where I worked). When
an order is taken, it appears on a computer screen along with all the other orders
that have been taken. The screen on the steamline (where the food is made) can
hold about ten orders at a time. However, the screen on the drive-thru can only
hold four orders (that's how many cars could fit in the drive-thru line where I
worked). If more that about two orders are taken for one car, drive-thru can get
backed up. The workers can't see some of the later orders until the current ones
are cleared, and they can't be cleared until they have been payed for. Taking
several orders for one car backs up the whole drive-thru. When you've been working
all day with a head-set digging into your skull, you don't have much sympathy for
the guy whose too lazy to make change.
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