Date: Sun, 28 Jun 1998 14:54:09 -0400 (EDT)
From: techprob@aol.net
Subject: Re:HELP!  This is frustrating!!!!!!!

Dear <AOL subscriber>,

I am writing to you on behalf of America Online to answer your recent
question/comments.

If the return message that the sender receives is "refused" then the domain
name is being blocked. AOL may have received large amounts of "junk" or "spam"
email from someone on this domain name. The addresses of domains that send
this type of email to AOL members are added to the Preferred Mail, Blocked
List. Because the Preferred Mail, Blocked Sites list is not updated daily to
remove domains from the list, it does not immediately display these sites when
added.

Listserv mail not being delivered is either a problem with the listserv host
or the domain being blocked. In either case, you can start receiving email or
the listserv mailing list. There are two methods of setting your mail
preferences to receive this email.

The first is by signing onto the master account screen name and setting the
Preferred Mail Controls to allow email from the Blocked Sites List. To set
your Preferred Mail Controls go to Keyword PREFERRED MAIL. Click on the check
box next to the "I want mass e-mail solicitations from all of these sites.
Click on the OK button. This will allow email from all of the sites on the
"Blocked Sites List".

The second is by signing onto the master screen name and going to Keyword MAIL
CONTROLS. Click on the "Go To Mail Controls" button. Select the screen name
whose mail controls you wish to modify and click on the "Edit" button. Here
you can select several options that will allow you to control from which email
addresses you receive, or do not receive email.

Allow all mail - This will allow all email to be received except the "Blocked
Sites" list in the Preferred Mail.

Block all mail - This will block all email sent to this address.

Allow only email addresses in the list to the right - This allows you to "Add
or Remove" addresses in the list. Email will only be received from these
addresses.

Block email addresses in the list to the right - This allows the member to
"Add or Remove" addresses in the list. Email will be received from all
addresses except those in this list and the Preferred Mail "Blocked Sites"
list.

Select either the "Allow only email addresses in the list to the right" or the
"Block email addresses in the list to the right", whichever one best fits your
needs. Enter the addresses in the list to the right. 

Click OK.

We are happy to have served you today. Our mission is to provide the highest
customer satisfaction in the industry and as way of fulfilling it, we
continuously share information about exclusive offers with our members. 
  
Please call 1-800-311-2284 to take advantage of the benefits of AOL Long
Distance and to be eligible for a free month of unlimited AOL membership. Who
else can offer you 9 cents a minute and the benefits of online billing? Thank
you again for your membership and keep watching for great offers from AOL. 

If you have any further questions or comments, please feel free to email us
anytime.  When replying, please use the "FORWARD" button.


Melissa J.
Technical Services Representative
America Online, INC


-------------------------