Draft: a speech recognition telephone call-flow

Read it aloud!

(Or better, have an assistant read it aloud while you don't look at the screen.)

We really need to put some fruit in your lunch.

Sorry, but you have to choose one.

I can give you: peaches, mandarin oranges, or an apple.

Which will it be?

(short pause)

If you don't pick one now, I'll have to give you peaches.


[Timeout/NoResponse] [Unrecognizable sounds] ["OK/yes"] ["No"]
["Apple" clearly (or "No, I want apple", or "No, I want an apple", etc.)] ["Apple" indistinctly]
["Mandarin Oranges" clearly (or "No, I want oranges", or "No, I want mandarin oranges", etc.)] ["Mandarin Oranges" indistinctly]
["Peaches" clearly (or "OK, peaches", or "All right, peaches", etc.)] ["Peaches" indistinctly]
["Fruit", "Mixed fruit", "Fruit cup", "I want a fruit cup", etc.]
["Banana"] ["Pineapples"]
["Nothing", "I don't want any", "I don't want anything", "No fruit", etc.]
[4th unrecognized or low-confidence response] ["Whatever!"]
(Still checking all these...)

[Restart] [Bradley Lehman Resume] The simpler IVR example is also available, for comparison.

© 2008 Bradley Lehman