Draft: a touchtone telephone call-flow

Read it aloud!

(Or better, have an assistant read it aloud while you don't look at the screen.)


OK, let's check if you have a Medicare enrollment.

I need to look up your records using your Social Security Number.

When you're ready to continue, press 1.

(pause)

When you're ready to give me your Social Security Number, please press 1.

Or, if you want to do something else, press 2.

[Go back (not possible on phone)]
[Restart] [Bradley Lehman Resume] Part of this example will also be drafted as a speech recognition interface, for comparison.

© 2008 Bradley Lehman