OK, I have the phone number for the federal government's Medicare help line.

When you are ready to write that down, press 1 to continue.

(pause)

When you are ready to write down that help line phone number, press 1.

Or, if you wanted something else, press 2.

(This intermediate step gives the caller time to get pencil and paper ready,

instead of simply blurting out a phone number.

The next step will then play the number twice, and give the option of a third repeat,

before going back to the Medicare plans question.)