Draft: a touchtone telephone call-flow

Read it aloud!

(Or better, have an assistant read it aloud while you don't look at the screen.)



Here's some information

about the different types of Medicare benefits.

There is the original Medicare plan, a Prescription Drug plan,

and some areas offer the newer Advantage plans.

(pause)

If you want to hear about the original or standard Medicare plan, press 1.

For some details about the Prescription Drug plan, you can press 2.

Or, to learn about Advantage plans, press 3.

(short pause)

The federal government has their own help line about Medicare,

and I can tell you that phone number. If you want that, press 4.

(pause)

Again, to get a description of the original or standard Medicare plan, press 1.

For the Prescription Drug plan, you can press 2.

To learn about Advantage plans, press 3.

If you need the federal government's help line about Medicare,

I can tell you that phone number. To get that, press 4.

Or, if you really wanted something else, please press 5 to continue.

(pause)

We have some service agents for general questions.

If you want to transfer this call, press 0.

Otherwise, please press 5.



[Restart] [Bradley Lehman Resume] Part of this example will also be drafted as a speech recognition interface, for comparison.

© 2008 Bradley Lehman