Draft: a touchtone telephone call-flow

Read it aloud!

(Or better, have an assistant read it aloud while you don't look at the screen.)



All right, Provider services.

For a reimbursable expense, press 1.

If you have a patient's membership number for a claim, press 2.

For more details about Medicare coverage plans or benefits, press 3.

Or, to get more options, you can press 4.

(pause)

Again, if you have a reimbursable expense, press 1.

If you want to help a patient enter a claim, press 2.

To hear more details about coverage plans or benefits, press 3.

Or, to get more options, press 4.

(pause)

To get back to the member's services or enrollment, you can press 5.

(pause)

We have some service agents for general questions.

If you want to transfer this call, press 0.

Otherwise, please press 5.



[Restart] [Bradley Lehman Resume] Part of this example will also be drafted as a speech recognition interface, for comparison.

© 2008 Bradley Lehman