Draft: a touchtone telephone call-flow

Read it aloud!

(Or better, have an assistant read it aloud while you don't look at the screen.)


OK, you're requesting a replacement card.

To do that, I need to look up your records

with your Social Security Number.

When you are ready to continue, press 1.

(pause)

To request a replacement Medicare card using your Social Security Number,

please press 1 to continue.

Or, if you don't want that, you can press 2.

[Go back (not possible on phone)]
[Restart] [Bradley Lehman Resume] Part of this example will also be drafted as a speech recognition interface, for comparison.

© 2008 Bradley Lehman