Draft: a touchtone telephone call-flow

Read it aloud!

(Or better, have an assistant read it aloud while you don't look at the screen.)


All right, for information about

your current coverage or benefits,

we will need to look up your account.

Please get your Medicare membership card.

When you are ready to continue, press 1.

(pause)

To check your benefits or coverage,

you will need the membership number on your Medicare card.

When you have that card ready, please press 1.

Or, if you don't have your membership card, press 2.

[Go back (not possible on phone)]
[Restart] [Bradley Lehman Resume] Part of this example will also be drafted as a speech recognition interface, for comparison.

© 2008 Bradley Lehman