Draft: a touchtone telephone call-flow

Read it aloud!

(Or better, have an assistant read it aloud while you don't look at the screen.)

All right, for a new claim,

or to ask about a recent claim,

we will need to look up your account.

Please get your Medicare membership card.

When you are ready to continue, press 1.


To check your claim or submit a claim,

you will need the membership number on your Medicare card.

When you have that card ready, please press 1.

Or, if you don't have your membership card, press 2.

[Restart] [Bradley Lehman Resume] Part of this example will also be drafted as a speech recognition interface, for comparison.

© 2008 Bradley Lehman