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All right, for a new claim,

or to ask about a recent claim,

we will need to look up your account.

Please get your Medicare membership card.

When you are ready to continue, press 1.

(pause)

To check your claim or submit a claim,

you will need the membership number on your Medicare card.

When you have that card ready, please press 1.

Or, if you don't have your membership card, press 2.