S. Alan McCord
2540 Gladstone Avenue
Ann Arbor MI 48104
Work: 734-946-4004 Home: 734-665-5323
E-mail: amccord@umich.edu
Professional Experience
University of
Michigan, Ann Arbor, MI Information Technology Division &
University CIO
SENIOR DIRECTOR, PLANNING AND
COORDINATION, IT CENTRAL SERVICES 2001-Date
Coordinate development of strategic and operational planning for the campus’ largest IT service provider unit. Advise campus leaders on emerging IT planning issues. Lead special projects involving emerging and collaborative technologies.
· Member, Ann Arbor IT Zone Board of Directors.
· Member, University Audits Advisory Committee.
· Member, Center for Information Technology Integration Advisory Council.
· Teach graduate-level class in information technology management, U-M School of Information.
· Member, Campus Research Information System Task Force.
· Facilitated investigation of digital asset management system technology for the campus.
· Facilitated development of LinkMichigan community networking plans and initiatives.
ASSOCIATE UNIVERSITY CHIEF
INFORMATION OFFICER 2000 - 2001
Coordinate the delivery of IT services to the University of Michigan by its 1,700 IT professionals. Serve as a member of the Chief Information Officer’s staff, representing the CIO at University and external functions and to professional organizations.
· Member, President’s Information Revolution Commission.
· Member, campus IT Federation Executive Committee.
· Member, Merit Network Board of Directors.
· Member, Ann Arbor IT Zone Management Committee
· Member, Campus Year2000 project team
· Member, Campus Security Architecture Task Force.
· Teach graduate-level class in information technology management, U-M School of Information.
DIRECTOR OF OPERATIONS
MANAGEMENT, INFORMATION TECHNOLOGY DIVISION 1998 - 2000
Direct the delivery of information technology services for 50,000 students and 28,000 faculty and staff on three campuses. Responsibilities include administrative data processing, the university high-speed backbone network, the university telephone system, and the university cable television system. Supported environments include extensive use of Unix/SP2/Oracle platforms, IBM CMOS complex, Nortel SL-100 switch, SONET/FDDI ring, and Internet2 connectivity.
· Direct 300 staff providing 7-day/24-hour service.
· Supervise an auxiliary budget with over $40M in annual revenues.
· Direct provision of university production environments, data networking, and telephony.
· Participated in establishing strategic and tactical planning processes for campus IT services.
Eastern Michigan University, Ypsilanti MI Division of University Relations
EXECUTIVE
DIRECTOR OF UNIVERSITY COMPUTING 1991 -
1998
Direct infrastructure and administrative technology services for 23,000 students and 2,300 faculty and staff. Supported environments include IBM CMOS (OS/390), EMC storage array, Perception Technology telephone registration system, Digital Alpha, Unix, and NT Server. Campus network includes fiber optic backbone, ATM, TCP/IP, Banyan VINES, Novell NetWare, Windows NT, SNA and DECnet. Mainframe administrative applications include SCT student information and finance. Client-server applications include ADP CSS-HRizon human resources, Endeavor library automation, Raiser’s Edge development, health services, student information data warehouse, and World Wide Web applications.
· Direct 53 FTE full-time and 40 student staff providing 7-day/24-hour service.
· Lead academic and administrative advisory groups to develop strategic and tactical plans for information technology.
· Lead development of campus standards for hardware, software, networking, and use of technology resources.
· Directed development of campus-wide fiber optic network and implementation of TCP/IP communications protocol.
· Direct acquisition, planning, and installation of mainframe, DASD, and network equipment. Recent acquisitions include EMC storage array and IBM CMOS processor.
· Direct implementation of all administrative information systems for mainframe and client-server environments. Recent projects include integrated student information system, alumni/development, purchasing, and health center systems.
· Directed implementation of EMU’s first data warehouse application, providing consolidated student information for retention analysis and academic program decision-making.
· Eliminated operating deficit while overhauling hardware infrastructure.
· Renegotiated service contracts to reallocate over $400,000 of supply and service budget to network initiatives.
· Established end-user training programs, information technology help desk, and volunteer consultant program.
· Developed academic course on Information Technology Management for College of Technology.
· Member and committee chair, University Retention Council.
· Member, University Library Building Committee.
· Member and committee chair, Presidential “Barriers to Learning” Advisory Committee.
· Member, Continuing Education Strategic Planning Committee.
Oakland Community College, Bloomfield Hills MI Information & Telecommunication Systems
DIRECTOR OF COMPUTER SERVICES 1987 - 1991
Directed administrative, professional, and academic computing services for one of the nation’s largest multi-campus community college, with 30,000 students and 800 faculty and staff. Mainframe environment included IBM 3090 (VM/XA and MVS/SP). Administrative applications included student information, accounting, purchasing, human resources, and PROFS e-mail. Academic applications included language processors, CADAM/CATIA design software, and SAS.
· Managed 21 full-time staff providing 24/hour service.
· Planned and installed two IBM 3090 mainframe configurations and 3390 DASD.
· Directed major projects involving CICS, MVS, VTAM, PROFS, NOTIS, BITNET, telephone registration, and AMS LEGEND systems.
· Collaborated with advisory groups to develop long-range information technology plans.
· Implemented problem and change management disciplines, help desk, and vendor maintenance programs.
· Consolidated lease and maintenance agreements, implemented IBM HESC agreement, and secured donations from industry, significantly expanding hardware and software availability while controlling costs.
· Member of college Institutional Research Council.
Wayne State University, Detroit MI Division
of Computing and Information Technology
MANAGER,
USER SERVICES 1984 – 1987
ASSISTANT
MANAGER, USER SERVICES 1983 – 1984
LEAD
SYSTEMS ANALYST, USER SERVICES 1979 – 1983
Managed academic, professional and external computing support for a large urban university with 29,000 students and 1,400 faculty and staff. Mainframes included IBM and Amdahl (MVS, VM/SP and MTS). Applications included word processing, statistics, graphics, database, FOCUS, e-mail, conferencing, and languages. End-user support included public laboratories, training laboratory, consulting services, and documentation library.
· Managed 20 full-time and 45 part-time staff, significantly reducing staff turnover.
· Expanded services to include VM, FOCUS, PROFS, remote consulting, and microcomputer support.
· Participated in implementing on-line registration and establishing network control center.
· Established statistical support center for researchers.
· Implemented student computer account program used by 10,000 university students.
· Managed implementation of Wayne State’s first public access microcomputer facilities.
· Managed implementation of first departmental LAN technology on the Wayne State campus
· Participated in major expansion of university and metropolitan data network.
· Taught graduate level courses in instructional design and computer assisted/managed instruction.
· Expanded end-user training program from 20 to 50 short courses, serving over 3,000 users per year.
· Collaborated with Vice President to develop short- and long-range information technology plans.
· Implemented an on-line system for evaluating college transfer credits.
Education
1985 Doctor of Philosophy, Wayne State University
Major: Instructional Technology - Computer Based Education
Minor: Management and Organization
Dissertation: “Measures of Participation in Group-Based and Computer Conferencing Environments”
1977 Master of Education, Wayne State University
Major: Instructional Technology - Instructional Design
1972 Bachelor of Science, University of Michigan
Major: Natural Resources - Environmental Education
Extracurricular: Four-year member, Michigan Marching Band
Member: University of Michigan Alumni Association, Michigan Band Alumni Association
Publications, Presentations, Quotations
2002 “Are You Ready to Discuss IT Outsourcing On Your Campus?” EDUCAUSE Quarterly, Volume 25, number 1, 2002.
2001 “Bandwidth Management Roundtable,” EDUCAUSE 2001 national conference.
2001 “Beyond the Hype: How Systems Implementation Really Works (and how it doesn’t),” College and University Personnel Association National Conference, October 2001
2001 “The Art and Science of IT Infrastructure,” with Jose-Marie Griffiths, in Goodman, Paul (editor), Technology Enhanced Learning: Opportunities for Change, Laurence Erlbaum Press, August 2001 publication.
2000 “Campus-Wide Planning for Business Continuity and Emergency Operations,” EDUCAUSE 2000 national conference.
2000 Outsourcing Roundtable, EDUCAUSE
2000 national conference.
2000 Quoted in Morell Boone, “Are You Going Wired or Wireless,” Library Hi-Tech, Volume 18, number 2, 2000, pages 185-190.
2000 “Implementing an HR Information System: Two Experts Offer Advice,” interview in CUPA Journal, Spring/Summer 2000, pages 11-13.
2000 “CIO Discussion Panel,” facilitator, Information Technology Management Association of Michigan, May 2000.
1999 Quoted in Steven Gnagi, “Back Up Your Backup,” University Business, December 1999, page 54.
1999 Quoted in Matt Villand, “Under Control,” University Business, December 1999, pages 58-59.
1999 “Outsourcing IT Services: What, Why, When and How?” EDUCAUSE 1999 national conference.
1999 “Designing and Building Leading Edge Libraries,” expert panel member, Association of College Research Libraries 1999 Annual Conference.
1999 “The Last CASE Conference,” Library Hi Tech News, April 1999.
1999 “Internet2 and Its Impact,” Ann Arbor Computer Society.
1999 “Recruiting and Retaining IT Staff,” Michigan College University Personnel Association annual conference..
1998 “Outsourcing IT Services: What, Why, When and How?” CAUSE 1998 national conference.
1997 “Outsourcing IT Services: What, Why, When and How?” CAUSE 1997 national conference.
1997 “Managing Information Technology: Skills for Senior Student Affairs Officers,” National Association for Student Personnel Administrators national conference.
1996 “Information Technology, Government, and the 21st Century,” EMU Department of Political Science.
1996 “Outsourcing IT Services: Why, What, When and How?” Seminars in Academic Computing national conference.
1995 “The ‘Cyberary:’ Designing Information Services for the 21st Century Mind,” CAUSE95 national conference.
1994 “Image Technology for Municipalities,” EMU Institute for Community and Regional Development.
1993 “A Team Approach to Administering Campus Information Technology Services,” CAUSE 1993 conference.
1989 “Information Systems Planning in the Community College,” CAUSE 1989 national conference.
1987 “Building Relationships Between Computing Centers and Academic Libraries,” Michigan Library Association.
1985 “Managing a Major Urban University’s Expanding Network,” CAUSE 1985 national conference.
1985 “Establishing a Network Control Center,” Association for Computing Machinery SIGUCCS85 conference.
1983 “Computer Applications for the Administrator,” Michigan Occupational Therapy Association.
1982 “In-House Systems and Time-Sharing Services,” Michigan Association of Governmental Computer Users.
1981 “Computer Managed Instruction,” Minneapolis: Control Data Corporation.
1981 “Computer Based Conferencing,” Association for Computing Machinery SIGSOC81 conference.
1981 “Managers in the Work Environment,” New York: Merrill Lynch Pierce Fenner and Smith.
1980 “Computer Assisted Management of Instructional Development” and “Computer Assisted Design of Instruction,” National Conference on Computer Based Education.
Related Professional Training
1997 “Teaching Learning & Technology Roundtable,” American Association for Higher Education
1996 “Providing Remote Support for Distance Learners,” CAUSE/EDUCOM
1995 “The Web: A New Model for Application Development,” CAUSE/EDUCOM
1995 “The Virtual Research Library,” EDUCOM
1994 “Implementing Large Multi-Protocol Networks,” CAUSE/EDUCOM
1994 “Quality Operating Systems,” Eastern Michigan University Center for Quality
1993 “Total Quality Management in Colleges and Universities,” International Quality and Productivity Center
1991 “Organizing Information Systems,” IBM Corporation
1991 “I/S as a Service Organization,” Oullette and Associates
1990 “Imaging and Education - Trends for the 90s,” CAUSE/EDUCOM
1988 “Strategic Planning for Campus Computing and Communications Technology,” CAUSE/EDUCOM
1987 “OS/MVS Migration Strategies,” IBM Corporation
1986 “Project Planning and Management,” IBM Corporation
1985 “Service Level Agreements,” IBM Corporation
1985 “Managing and Motivating Data Processing People,” Slaughter Associates
Professional Associations
· EDUCAUSE, the Professional Society for the Management of Information Technology in Higher Education, 1985-date.
Ø Member, Evolving Technologies Committee, 2000-2002.
Ø Member, Editorial Committee, 1996-98, chair 1998.
Ø Eastern Michigan University institutional representative, 1992-1998.
· Industry Council on Outsourcing and ASPs, The Conference Board, 2001.
· The Technology Source, Editorial Advisory Board member, 1998-date.
· Society for Information Management, Detroit Chapter, 1990-date.
· National Association of Student Personnel Administrators, 1996-98.
Ø Member, Committee on Future Skills and Knowledge.
· American Association for Higher Education, 1996-1998.
Community Involvement
· Washtenaw County e-Government Enhanced Access Board, 2002-date.
· State of Michigan SmartZone Coordinating Council, 2001-date.
· Ann Arbor IT Zone, member Board of Directors, 2001-date.
· Ann Arbor Hands-On Museum, member Board of Trustees, 2000-date.
· Ann Arbor Public Schools Career and Technology Education Advisory Committee, 1998-date.